Universal Privacy Policy & Terms

Eminence Electronics ("Company", "We", "Us", or "Our") is dedicated to protecting Your personal privacy. This Privacy Policy applies to all software applications, mobile applications (Android / iOS), desktop tools, web platforms, and digital services (collectively, the "Services" or "Applications") provided by Eminence Electronics, accessible via Our official website at https://eminenceelectronics.com.

This Privacy Policy describes Our protocols concerning the collection, storage, use, and disclosure of Your personal data when You access any of Our Applications or Services. It also explains Your privacy rights and statutory protections under global data protection laws.

1. Information We Collect

A. Information You Provide Directly

Depending on the specific Application or Service You interact with (including software subscriptions, user accounts, and customer support), We may collect:

• Contact Information: Full name, email address, and mobile phone number.
• Account Credentials: Usernames, passwords, profile identifiers, and display preferences.
• In-App Purchases & Subscriptions: Subscription status (Monthly, Yearly, Lifetime), license keys, transaction IDs, activation timestamps, and renewal records.
• Support & Communications: Inquiries, technical bug reports, feedback, and customer care correspondence.

B. Automatically Collected Usage & Diagnostic Data

When You install, open, or interact with Our Applications, technical information is collected automatically:

• Device brand, model, hardware characteristics, and operating system version (e.g., Android, iOS, Windows, Linux).
• Google Advertising ID (GAID / AAID) and unique device/installation tokens.
• Internet Protocol (IP) address, network provider, and approximate geographic region.
• In-app telemetry: feature usage, session duration, user configurations, and preferences.
• Performance diagnostics, system ANR (Application Not Responding) records, and crash logs.

2. Third-Party Services & Advertising (Google AdMob)

For ad-supported or freemium versions of Our Applications, We may display advertisements provided by trusted advertising partners such as Google AdMob and Google Play Services.

• AdMob may collect Advertising IDs (GAID) and diagnostic data to deliver relevant, contextual, or personalized ads in accordance with user consent settings.
• You can manage or delete your advertising ID on Android devices via: Settings > Google > Ads > Reset or Delete advertising ID.
• Learn more in the Google Privacy Policy.

3. How We Use Your Information

We utilize the collected data strictly for legitimate operational purposes:

• Core Service Delivery: Operating, maintaining, and updating Our software products and mobile applications.
• License & Subscription Management: Managing VIP tiers, ad-free features, software licenses, and purchase restorations.
• Customer Support & Notices: Responding to user inquiries, providing software updates, and sending essential transactional notices via email or SMS.
• Security & Anti-Piracy: Preventing unauthorized software tampering, license fraud, and intellectual property abuse.
• Software Improvements: Analyzing aggregate usage trends, fixing bugs, and enhancing software features.
• Legal Compliance: Meeting statutory, tax, and accounting requirements.

4. Mobile Phone Number & SMS Policy

If You provide Your mobile number during registration or purchase verification:

• Your number is used strictly for authentication (OTPs), account security alerts, and customer support.
• We never sell, rent, or distribute Your mobile number to third-party marketers.
• You may opt out of non-critical SMS communications at any time.

5. Data Retention & Deletion Rights

We retain personal information only for the duration necessary to deliver Our Services, maintain active accounts, and comply with legal obligations (up to 24 months after account closure).

You have the right to request the permanent deletion of Your personal data. To initiate deletion, email Us at contact@eminenceelectronics.com. Upon verification, Your data will be permanently deleted within thirty (30) days.

6. Children's Privacy (COPPA & Global Standards)

Our Applications are designed for general audiences and family enjoyment. We do not knowingly collect personal data from children under the age of 13 (or under 16 where required by local law). If You believe a child has submitted personal information without parental consent, please contact Us immediately for prompt removal.

7. Global Privacy Rights (GDPR, CCPA & DPDP India)

Under applicable data privacy regulations, You have the right to:

• Access & Portability: Obtain a copy of the personal data We hold about You.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request the deletion of Your personal data ("Right to be Forgotten").
• Consent Withdrawal: Revoke previously granted data consent at any time.

8. Intellectual Property & NDA Protection (Engineering Clients)

For custom engineering and product development engagements, Eminence Electronics executes mutual Non-Disclosure Agreements (NDAs) before initiating any technical discussion:

• Full IP Assignment: 100% of intellectual property, schematics, PCB layout files, Gerber data, firmware source code, and deployment scripts belong exclusively to the client upon milestone payment completion.
• Source Code Repositories: All project code is maintained in secure, access-controlled repositories with multi-factor authentication. Access is revoked upon project completion and handoff.
• Confidential Information: We treat all client project data, specifications, and communications as strictly confidential information governed by the executed NDA.

9. Terms of Service & Limitation of Liability

All engineering engagements are governed by a signed Statement of Work (SOW) that defines scope, milestones, payment terms, deliverables, and IP assignment terms. No work commences without an executed SOW and mutual NDA.

Eminence Electronics provides engineering services with rigorous quality standards (including 99.4% average SMT yield). Any disputes arising from our services will be resolved through good-faith negotiation, followed by mediation under the laws of the jurisdiction of Ahmedabad, Gujarat, India.

10. Contact Information